We're committed to selling high-quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please make sure that you check your items carefully before they are used or installed. We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries
If I change my mind...
Within 30 days
- - Most things we sell are covered by our 30-day money-back guarantee, so just return them to us unused, in their original undamaged packaging, in a saleable condition, with your receipt and we’ll give you a refund.
- - If you don't have your receipt, as long as you have a proof of purchase we'll exchange the item or give you a refund with vouchers.
- - If you'd like to return something we've delivered, just e-mail us at: firstname.lastname@example.org and we'll provide you with return / exchange / refund instructions.
- - We're sorry but some items like earrings, foot spas and dental products can't be exchanged or refunded for hygiene and safety reasons, unless they're faulty.
- - To protect your personal security, we are also unable to accept returns on some non-faulty imaging and recording products such as MP3 players and digital cameras.
- - Please note all video games consoles are excluded from the e-Accessories money back guarantee. Please ensure you read the specification on the box before installation. We also cannot accept back video gaming software under our 30 day money back guarantee if the plastic wrapping has been unsealed – this does not affect your statutory rights.
- - Our 30-day money-back guarantee does not affect your statutory rights. 30-Days begin from time of purchase.
Past 30 days
- - Unfortunately we do not accept returns past 30 days of purchase.
If there's a fault with the product...
We've made it easier!
- - If you send it back to us within 30 days with your proof of purchase, we'll give you a replacement or a refund.
- - Please note we are not responsible for shipping products back to our RMA center, but we will ship your replacement items out to you free of charge.
Voucher Purchasers - Special Conditions:
Please note that all purchases made using vouchers through deal sites are sold on the basis of FINAL SALE - No Refunds - Exchange Only.
If your item arrives damaged / defective in any way, please send us an e-mail to: email@example.com and we will advise you on replacement instructions.